Privacy statement
SnapCRM privacy and cookie notice
SnapCRM is designed to help businesses manage customer communication, support intake, voice workflows, and CRM activity. This page explains the basic information we collect and how it is used.
Information we collect
We may collect account-request details, login information, CRM configuration details, contact records, order data, chat activity, call metadata, and billing-related records needed to operate the platform.
How we use it
We use this information to review access requests, run CRM websites, support voice and chat workflows, route customer service activity, manage billing, and improve platform reliability.
Cookies and local storage
SnapCRM uses cookies and browser storage for sessions, security checks, sign-in continuity, and basic website preferences. These technologies help keep the platform working correctly.
Customer communications
CRM owners may use SnapCRM to capture calls, customer questions, order updates, support issues, and follow-up activity. Businesses using SnapCRM are responsible for the customer information they collect in their own CRM.
Operational providers
SnapCRM may rely on providers such as hosting, telephony, email, payment, and AI services to deliver the platform experience. Those services are used only to support normal product operation.
Questions
If you have questions about privacy or data handling, contact support@snapcrm.io.